Small Steps, Big Impact: The Importance of Financial Inclusion in Emerging Markets

Small Steps, Big Impact: The Importance of Financial Inclusion in Emerging Markets Financial inclusion has become necessary in a world where being able to use financial services is a must for economic participation and decision-making. Ensuring that all citizens can access financial products and services may not seem a high priority. Still, it significantly impacts […]

At the Core is the Customer: Why Service Excellence Matters in Finance

At the Core is the Customer: Why Service Excellence Matters in Finance In the financial industry, numbers, transactions, and profits are usually given priority, and it is easy to ignore the industry’s most crucial factor: the customer. Service excellence in finance is a core principle that should govern your financial institution’s operations and client interactions. […]

A Quick and Easy Guide to Microfinance Compliance in Jamaica

A Quick and Easy Guide to Microfinance Compliance in Jamaica Compliance is an increasingly crucial requirement for microfinance institutions (MFIs) operating in Jamaica due to the proliferation of anti-corruption legislation. Local microfinance businesses, operating for at least 12 months and engaged with both domestic and foreign operations, must become and remain compliant to avoid a […]

DELIVERING INNOVATION TO DRIVE CUSTOMER DEMAND

Integrating BaaS Technology and digital innovations are a constant in our everyday lives.  Today, almost any task you can imagine has been designed with convenience in mind. This seismic shift has resulted in even the most mundane tasks becoming effortless for customers. Food delivery, ride-sharing apps, and even the flipping of a light switch is […]