How Digital Transformation improves Member Experience
How Digital Transformation improves Member Experience Credit union operations are anticipated to improve significantly as technology advances and member expectations shift. Digital transformation is at the forefront of this change and gives credit unions the chance to rethink and improve how they interact with their customers or members. This transformation is not solely about adopting […]
Introducing the MCS Mobile Wallet: Your Secure and Seamless Mobile Transaction Solution
Introducing the MCS Mobile Wallet: Your Secure and Seamless Mobile Transaction Solution In today’s digital age, convenience, security, and efficiency are crucial aspects of any financial transaction. The MCS Mobile Wallet emerges as a solution, offering a user-friendly, secure, and free mobile application that redefines your customers’ e-transaction experience. With just a phone number and […]
A round up of Phoenix International – Pioneering Financial Inclusion through Fintech
Dmitri Dawkins – Commercial Director at Phoenix International A round up of Phoenix International – Pioneering Financial Inclusion through Fintech We have learnt and done quite a bit this year. At Phoenix International we spent much time and energy heralding and implementing transformative changes and enhancements to further empower financial institutions in emerging markets. Over […]
Navigating the next wave of opportunities in banking
Navigating the next wave of opportunities in banking The financial sector is at a crossroads, with institutions poised to embrace growth prospects. Customer behaviour shifts, technological advancements and regulatory changes are all leading to changes in traditional banking arrangements. To thrive in an ever-changing landscape, financial institutions must adjust quickly and intelligently to navigate the […]
The Future of Digital Payments- Exploring Trends and Innovations
The Future of Digital Payments- Exploring Trends and Innovations Digital payments have become an essential part of our daily lives. From ordering a coffee to paying rent, cash and cheques are gradually making way for digital transactions. With the increasing use of digital payments, we are on the brink of a financial revolution. And the […]
Building Trust in Modern Banking- Transparency and Ethics
Building Trust in Modern Banking- Transparency and Ethics In the financial industry, trust is the foundation of a prosperous relationship between financial institutions and their clients. It is a bond that, once broken, can be challenging to rebuild. However, building and maintaining trust has become more complex in this digital age. Financial institutions must adapt […]
Bridging the gap with modern banking solutions
Bridging the gap with modern banking solutions Modern banking systems have transformed financial management and banking services. In today’s world, customers are demanding access to fast-paced and tech-driven services from banks, credit unions, trusts and microfinance institutions. They no longer desire to be limited to brick-and-mortar institutions and paper transactions and require omni-channel banking options. […]
Small Steps, Big Impact: The Importance of Financial Inclusion in Emerging Markets
Small Steps, Big Impact: The Importance of Financial Inclusion in Emerging Markets Financial inclusion has become necessary in a world where being able to use financial services is a must for economic participation and decision-making. Ensuring that all citizens can access financial products and services may not seem a high priority. Still, it significantly impacts […]
At the Core is the Customer: Why Service Excellence Matters in Finance
At the Core is the Customer: Why Service Excellence Matters in Finance In the financial industry, numbers, transactions, and profits are usually given priority, and it is easy to ignore the industry’s most crucial factor: the customer. Service excellence in finance is a core principle that should govern your financial institution’s operations and client interactions. […]
A Quick and Easy Guide to Microfinance Compliance in Jamaica
A Quick and Easy Guide to Microfinance Compliance in Jamaica Compliance is an increasingly crucial requirement for microfinance institutions (MFIs) operating in Jamaica due to the proliferation of anti-corruption legislation. Local microfinance businesses, operating for at least 12 months and engaged with both domestic and foreign operations, must become and remain compliant to avoid a […]