More Can Be Done to Drive Financial Inclusion in the Caribbean
Fintech expert Kathryn Chin See says although Jamaica and the wider Caribbean have made strides towards financial inclusion, more needs to be done to strengthen it in order to empower citizens and provide them with greater economic opportunities and opportunities through asset acquisition. Ms Chin See, who is product manager at leading Jamaican tech company, […]
Leverage Tech to Tap into Untouched Market Segments Expert Urges
Discounting the notion that the unbanked and underbanked are low volume contributors to bottom line, fintech expert, Kathryn Chin See says that there are substantial benefits regional financial institutions can reap by leveraging financial technology (fintech) to serve them. However, they must transition urgently. Opening Phoenix International’s webinar on Financial Inclusion in Emerging Markets streamed […]
Engage and delight your customers in 4 steps
Given the high level of competition in the finance industry, establishing robust customer relationships is crucial. Merely offering high-quality products and services is insufficient to captivate and satisfy clients. Establishing trust, personalising events, remaining receptive to new ideas, and demonstrating empathy are essential. Here are four strategies to effectively engage and satisfy your customers: 1. […]
Microsoft’s Perspectives: How your finance business benefits from Intelligent Banking
Technology is changing quickly, and the banking industry is at the forefront of a digital overhaul. Institutions worldwide are using technology to improve customer experiences, streamline processes, and stay competitive. Microsoft is one of the leaders in this change, and their insights into the changing power of intelligent banking solutions are very convenient. With Microsoft […]
Three Core Factors You Must Consider in Modern Banking
At Phoenix International, we’re champions of financial inclusion, making it a cornerstone of our core banking solutions. Recognising the diverse challenges faced by financial institutions across different markets, particularly in emerging economies like the Caribbean, we’re dedicated to catalysing fintech adoption worldwide. Our mission? Empowering financial institutions to navigate regional compliance requirements effectively while driving […]
How Digital Transformation improves Member Experience
How Digital Transformation improves Member Experience Credit union operations are anticipated to improve significantly as technology advances and member expectations shift. Digital transformation is at the forefront of this change and gives credit unions the chance to rethink and improve how they interact with their customers or members. This transformation is not solely about adopting […]
Introducing the MCS Mobile Wallet: Your Secure and Seamless Mobile Transaction Solution
Introducing the MCS Mobile Wallet: Your Secure and Seamless Mobile Transaction Solution In today’s digital age, convenience, security, and efficiency are crucial aspects of any financial transaction. The MCS Mobile Wallet emerges as a solution, offering a user-friendly, secure, and free mobile application that redefines your customers’ e-transaction experience. With just a phone number and […]
A round up of Phoenix International – Pioneering Financial Inclusion through Fintech
Dmitri Dawkins – Commercial Director at Phoenix International A round up of Phoenix International – Pioneering Financial Inclusion through Fintech We have learnt and done quite a bit this year. At Phoenix International we spent much time and energy heralding and implementing transformative changes and enhancements to further empower financial institutions in emerging markets. Over […]
Navigating the next wave of opportunities in banking
Navigating the next wave of opportunities in banking The financial sector is at a crossroads, with institutions poised to embrace growth prospects. Customer behaviour shifts, technological advancements and regulatory changes are all leading to changes in traditional banking arrangements. To thrive in an ever-changing landscape, financial institutions must adjust quickly and intelligently to navigate the […]
The Future of Digital Payments- Exploring Trends and Innovations
The Future of Digital Payments- Exploring Trends and Innovations Digital payments have become an essential part of our daily lives. From ordering a coffee to paying rent, cash and cheques are gradually making way for digital transactions. With the increasing use of digital payments, we are on the brink of a financial revolution. And the […]